Freshdesk

Send tickets from Konnect Insights to Freshdesk agents by setting up automation rules or send them manually. The Freshdesk agents will be shown in the Konnect Insights interface and depending on the rules set you can assign tasks to them. The Freshdesk integration for Konnect Insights simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.

Slack

Send tickets from Konnect Insights to slack users or channels using automation or manually. Collaboration is a team effort, and your agents often need to coordinate with colleagues to resolve a ticket faster. The Slack app for Konnect Insights simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.

Microsoft Dynamics 365 CRM

Integrating Microsoft Dynamics CRM with Konnect Insights will let you access Dynamics CRM data within Konnect Insights tickets.Alternatively you can also push the tickets and contacts from Konnect Insights to Microsoft Dynamics CRM. This gives one view of the customer.

HubSpot

Integrating Hubspot with Konnect Insights will let you access Hubspot data within Konnect Insights tickets.Alternatively you can also push the tickets and contacts from Konnect Insights Hubspot. This gives one view of the customer. Marketing automation can be triggered from Hubspot based on the information received from Konnect Insights.

Trustpilot

This integration allows you to create Konnect Insights tickets out of reviews your customers leave on Trustpilot. Once the tickets are created an agent can directly reply to the review from Konnect Insights. The reply from your Konnect Insights agent is added as a reply to the review on Trustpilot. Any further reply from the reviewer is added as a reply in the Konnect Insights ticket. With Trustpilot integration you ensure that your team never misses a review or feedback from a customer.

Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Knowlarity

Knowlarity integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

AirCall

AirCall integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

Exotel

Exotel integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

GoogleTranslate

Google Translate is a multilingual neural machine translation service developed by Google to translate text, documents and websites from one language into another. It offers a website interface, a mobile app for Android and iOS, and an API that helps developers build browser extensions and software applications.

Reddit

Reddit, stylized as reddit, is a social news and entertainment website where registered users submit content in the form of links or text posts.

MicrosoftTranslate

Translate text instantly or in batches across more than 100 languages, powered by the latest innovations in machine translation. Support a wide range of use cases, such as translation for call centers, multilingual conversational agents, or in-app communication.

Freshsales Classic

Freshsales Classic is an online, cloud-based CRM with integrated phone and email, user behavior tracking, lead scoring and more.

LeadSquared

LeadSquared is a marketing automation and CRM solution that helps small to medium-sized businesses drive revenue by aligning their marketing and sales activities. Some key features include: Lead Capture Automation, Landing Pages, Email and Drip Campaigns, Lead & List Management, Tasks & Reminders, API & Connectors and Marketing, Sales and Revenue Analytics.

Salesforce

Integration with Salesforce saves the time and effort of the support reps, by automatically bringing the customer's contextual data stored in Salesforce right into Konnect Insights. It automatically fetches the customer info who has raised the ticket in Konnect Insights and does a smart search in Salesforce to show the relevant info (Lead, Contact, Account, and Opportunity) in Konnect Insights’ ticket and contact detail pages

Yellow Whatsapp messenger

Provide a fully-automated sales & support to your customers with Yellow Messenger conversational AI WhatsApp chatbot. - Pre-Trained Chatbots - Deliver Personalised Chat - Get Started in 7 days

Yellow Bot

Combine the power of human + AI to deliver a truly exceptional experience

Webex

With the Webex integration you can send tickets from Konnect Insights to Webex users using automation or manually. Collaboration is a team effort, and your agents often need to coordinate with colleagues to resolve a ticket faster. Agents can host concurrent webex meetings and use audio, video, and screen sharing features for a better understanding of customers’ issue

Microsoft Teams

The Microsoft Teams app for Konnect Insights gives you instant notifications on important ticket related events. It makes sure you always stay updated on the tickets assigned to you in Konnect Insights while you’re collaborating with your co-workers on Teams.

NaturalLanguage

Provide natural language understanding technologies, such as sentiment analysis, entity recognition, and other text annotations to developers.

Intercom

Access your customers real-time Intercom data within your Konnect Insights ticket. Access to customer’s data like – Web sessions, Session Count, Last contacted date will enable your agents to provide personalized support when resolving an issue. Ability to view customer’s conversation details in Intercom.

Mailchimp

MailChimp app for your Konnect Insights will let you handle all your mailing troubles from the comfort of your Konnect Insights. View the campaigns and emails threads that a ticket requester is a part of. Add requesters to campaigns, and mailing lists easily. Make sure they stay updated regarding your products.

JustCall

JustCall helps sales and support teams to connect easily with their leads & customers. We provide a cloud based service that allows you to make calls and send text messages.

Drift

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

G2 Crowd

G2 Crowd is a business review platform, that makes business purchasing decisions transparent and easy.

CallRail

CallRail is an analytics platform designed for those who rely on quality calls and inbound leads to measure success.

Tumblr

Tumblr is a microblogging platform and social networking website which allows users to post multimedia and other content to a short-form blog.

Google Lead Form Extensions

Google’s lead form extensions encourage people to connect with your brand through Google-hosted interest forms that display with your ad.

WebinarJam / EverWebinar

WebinarJam is a webinar and live broadcasting program allowing for live and prerecorded events.

RD Station

RD Station is a complete digital marketing platform to help you generate more results in traffic generation, leads, sales for your business, and to build a solid digital marketing presence. This app is available only in Portuguese.

Campaign Monitor

Campaign Monitor is an email marketing tool built for designers. Campaign Monitor makes it easy to send beautiful emails, manage lists and subscribers, and track the results of your campaigns.

Ontraport

An all-in-one business and marketing platform designed for information marketers, experts, and coaches.