Integration with Salesforce saves the time and effort of the support reps, by automatically bringing the customer's contextual data stored in Salesforce right into Konnect Insights. It automatically fetches the customer info who has raised the ticket in Konnect Insights and does a smart search in Salesforce to show the relevant info (Lead, Contact, Account, and Opportunity) in Konnect Insights’ ticket and contact detail pages

Send tickets from Konnect Insights to Genesys flows by setting up automation rules. Route the tickets to different agents basis on various attributes of the ticket like keywords, sentiment, influencer level. View all the tickets, its history and contact details, and reply to them or take various social or crm actions on them within Genesys cloud.

Engati is a Customer Experience platform with 2 core offerings – chatbots and live chat. Engati allows you to build and deploy conversational automation and intelligence of varying complexities & scales with ease. With 150+ chatbot templates to help you get started, a best-in-class Conversation Flow builder, robust integration capabilities, and the ability to deploy the bot on Website, Facebook Messenger, WhatsApp, Instagram, or one of 15+ channels, Engati has made conversational automation easier than ever before.

Exotel integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

Integrating HubSpot with Konnect Insights will let you access HubSpot data within Konnect Insights tickets. Alternatively you can also push the tickets and contacts from Konnect Insights to HubSpot. This gives one view of the customer. Marketing automation can be triggered from HubSpot based on the information received from Konnect Insights.

Send tickets from Konnect Insights to slack users or channels using automation or manually. Collaboration is a team effort, and your agents often need to coordinate with colleagues to resolve a ticket faster. The Slack app for Konnect Insights simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.

This integration allows you to create Konnect Insights tickets out of reviews your customers leave on Trustpilot. Once the tickets are created an agent can directly reply to the review from Konnect Insights. The reply from your Konnect Insights agent is added as a reply to the review on Trustpilot. Any further reply from the reviewer is added as a reply in the Konnect Insights ticket. With Trustpilot integration you ensure that your team never misses a review or feedback from a customer.

Knowlarity integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

AirCall integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers.

MyOperator integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

Feebak is a Voice of Customer solution specialized in offering post-interaction surveys. Feebak makes creating, managing, and monitoring after-interaction surveys with your favorite Call Centre Software easy.

Send tickets from Konnect Insights to Freshdesk agents by setting up automation rules or send them manually. The Freshdesk agents will be shown in the Konnect Insights interface and depending on the rules set you can assign tasks to them. The Freshdesk integration for Konnect Insights simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.

NICE CXone supports the handling of both incoming and outbound calls, showcasing its versatility for call center agents and sales teams, enhancing their efficiency and effectiveness in customer service, sales, and telemarketing operations

a platform from the Ministry of Civil Aviation (MoCA) of India that helps air travelers in a number of ways

ChatGPT is a powerful language model that is capable of generating human-like responses to a wide range of queries and commands. It is one of the most advanced language models available.

Google Translate is a multilingual neural machine translation service developed by Google to translate text, documents and websites from one language into another. It offers a website interface, a mobile app for Android and iOS, and an API that helps developers build browser extensions and software applications.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Integrating Microsoft Dynamics CRM with Konnect Insights will let you access Dynamics CRM data within Konnect Insights tickets.Alternatively you can also push the tickets and contacts from Konnect Insights to Microsoft Dynamics CRM. This gives one view of the customer.

Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires.

SurveySensum offers an end to end Customer Experience Platform that measures and improves your CX metrics with CES, NPS, and CSAT surveys. It lets you gather customer feedback at all touchpoints and turn them into actionable insights. After receiving feedback it enables you to prioritize actions to improve products or services and proactively reduce churn and drive growth. Also, its Conversation Analysis platform allows you to discover new trends and insights with real-time text and sentiment analysis on qualitative voice of the customer data from sources like Chat bot conversations, app store reviews, social media etc and save hours of manual data processing with automated feedback tagging.

Bitly is a link management and shortener platform.

Reddit, stylized as reddit, is a social news and entertainment website where registered users submit content in the form of links or text posts.

Ameyo being a platform build to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management. Some of our industry-winning products are

Freshchat is a cloud based messaging solution that allows you to effectively interact with your business users. It provides an efficient messaging service for lead generation, customer engagement, and customer support and thereby, makes your business competent.

The PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation.

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

Bright Pattern is the highest-rated omnichannel contact center platform with the fastest time to deploy in the industry. Bright Pattern’s platform allows businesses to provide effortless omnichannel conversations across voice and digital channels along with omnichannel quality management.

LeadSquared is a marketing automation and CRM solution that helps small to medium-sized businesses drive revenue by aligning their marketing and sales activities. Some key features include: Lead Capture Automation, Landing Pages, Email and Drip Campaigns, Lead & List Management, Tasks & Reminders, API & Connectors and Marketing, Sales and Revenue Analytics.

An omnichannel contact center platform empowering agents to deliver seamless customer experience across all touchpoints. This innovative platform leverages AI powered solutions to revolutionize customer journey.

Freshsales Classic is an online, cloud-based CRM with integrated phone and email, user behavior tracking, lead scoring and more.

Zoho CRM is an AI-powered sales CRM that empowers teams to work together better and close more deals.