Freshdesk

Send tickets from Konnect Insights to Freshdesk agents by setting up automation rules or send them manually. The Freshdesk agents will be shown in the Konnect Insights interface and depending on the rules set you can assign tasks to them. The Freshdesk integration for Konnect Insights simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.

Slack

Send tickets from Konnect Insights to slack users or channels using automation or manually. Collaboration is a team effort, and your agents often need to coordinate with colleagues to resolve a ticket faster. The Slack app for Konnect Insights simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.

Microsoft Dynamics 365 CRM

Integrating Microsoft Dynamics CRM with Konnect Insights will let you access Dynamics CRM data within Konnect Insights tickets.Alternatively you can also push the tickets and contacts from Konnect Insights to Microsoft Dynamics CRM. This gives one view of the customer.

HubSpot

Integrating Hubspot with Konnect Insights will let you access Hubspot data within Konnect Insights tickets.Alternatively you can also push the tickets and contacts from Konnect Insights Hubspot. This gives one view of the customer. Marketing automation can be triggered from Hubspot based on the information received from Konnect Insights.

Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Knowlarity

Knowlarity integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

AirCall

AirCall integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

Exotel

Exotel integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

GoogleTranslate

Google Translate is a multilingual neural machine translation service developed by Google to translate text, documents and websites from one language into another. It offers a website interface, a mobile app for Android and iOS, and an API that helps developers build browser extensions and software applications.

MicrosoftTranslate

Translate text instantly or in batches across more than 100 languages, powered by the latest innovations in machine translation. Support a wide range of use cases, such as translation for call centers, multilingual conversational agents, or in-app communication.

Salesforce

Integration with Salesforce saves the time and effort of the support reps, by automatically bringing the customer's contextual data stored in Salesforce right into Konnect Insights. It automatically fetches the customer info who has raised the ticket in Konnect Insights and does a smart search in Salesforce to show the relevant info (Lead, Contact, Account, and Opportunity) in Konnect Insights’ ticket and contact detail pages

Webex

With the Webex integration you can send tickets from Konnect Insights to Webex users using automation or manually. Collaboration is a team effort, and your agents often need to coordinate with colleagues to resolve a ticket faster. Agents can host concurrent webex meetings and use audio, video, and screen sharing features for a better understanding of customers’ issue

Yellow Whatsapp messenger

Provide a fully-automated sales & support to your customers with Yellow Messenger conversational AI WhatsApp chatbot. - Pre-Trained Chatbots - Deliver Personalised Chat - Get Started in 7 days

Microsoft Teams

The Microsoft Teams app for Konnect Insights gives you instant notifications on important ticket related events. It makes sure you always stay updated on the tickets assigned to you in Konnect Insights while you’re collaborating with your co-workers on Teams.

Intercom

Access your customers real-time Intercom data within your Konnect Insights ticket. Access to customer’s data like – Web sessions, Session Count, Last contacted date will enable your agents to provide personalized support when resolving an issue. Ability to view customer’s conversation details in Intercom.

Trustpilot

This integration allows you to create Konnect Insights tickets out of reviews your customers leave on Trustpilot. Once the tickets are created an agent can directly reply to the review from Konnect Insights. The reply from your Konnect Insights agent is added as a reply to the review on Trustpilot. Any further reply from the reviewer is added as a reply in the Konnect Insights ticket. With Trustpilot integration you ensure that your team never misses a review or feedback from a customer.

Mailchimp

MailChimp app for your Konnect Insights will let you handle all your mailing troubles from the comfort of your Konnect Insights. View the campaigns and emails threads that a ticket requester is a part of. Add requesters to campaigns, and mailing lists easily. Make sure they stay updated regarding your products.

JustCall

JustCall helps sales and support teams to connect easily with their leads & customers. We provide a cloud based service that allows you to make calls and send text messages.

Drift

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

G2 Crowd

G2 Crowd is a business review platform, that makes business purchasing decisions transparent and easy.

Elevatie

Elevatie is a solution which manages businesses reputation by simplifying the process of sending review invites to their customers.

Cloutly

Cloutly is a review management tool that helps you collect, respond to and showcase your online reviews.

Birdeye

Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Arrivala

Arrivala helps businesses automate the review collection process to improve their business reputation online.

ReviewPoint

ReviewPoint is a review management tool that helps with review generation via automated SMS or emails, and review monitoring in one place.

Fiveoak

Fiveoak is a service that allows users to manage their reviews and send review invites to their customers.

TIMIFY

TIMIFY is an online scheduling and resource management tool for all kind of small businesses and large enterprises.

Calendbook

Share your calendar with a link to get more bookings

Apptoto

For appointment-based businesses, Apptoto offers automated SMS text, email or voice reminders and online scheduling

Plann3r

Plann3r allows you to schedule any kind of meeting on your highly customisable meeting page.

Calendly

Calendly is an elegant and simple scheduling tool for businesses that eliminates email back and forth. It helps save time so that businesses can provide great service and increase sales.

Google Calendar

Google Calendar lets you organize your schedule and share events with co-workers and friends. With Google's free online calendar, it's easy to keep track of your daily schedule.