ChatGPT

ChatGPT is a powerful language model that is capable of generating human-like responses to a wide range of queries and commands. It is one of the most advanced language models available.

Genesys

Send tickets from Konnect Insights to Genesys flows by setting up automation rules. Route the tickets to different agents basis on various attributes of the ticket like keywords, sentiment, influencer level. View all the tickets, its history and contact details, and reply to them or take various social or crm actions on them within Genesys cloud.

Salesforce

Integration with Salesforce saves the time and effort of the support reps, by automatically bringing the customer's contextual data stored in Salesforce right into Konnect Insights. It automatically fetches the customer info who has raised the ticket in Konnect Insights and does a smart search in Salesforce to show the relevant info (Lead, Contact, Account, and Opportunity) in Konnect Insights’ ticket and contact detail pages

Freshdesk

Send tickets from Konnect Insights to Freshdesk agents by setting up automation rules or send them manually. The Freshdesk agents will be shown in the Konnect Insights interface and depending on the rules set you can assign tasks to them. The Freshdesk integration for Konnect Insights simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.

Microsoft Dynamics 365 CRM

Integrating Microsoft Dynamics CRM with Konnect Insights will let you access Dynamics CRM data within Konnect Insights tickets.Alternatively you can also push the tickets and contacts from Konnect Insights to Microsoft Dynamics CRM. This gives one view of the customer.

HubSpot

Integrating HubSpot with Konnect Insights will let you access HubSpot data within Konnect Insights tickets. Alternatively you can also push the tickets and contacts from Konnect Insights to HubSpot. This gives one view of the customer. Marketing automation can be triggered from HubSpot based on the information received from Konnect Insights.

Slack

Send tickets from Konnect Insights to slack users or channels using automation or manually. Collaboration is a team effort, and your agents often need to coordinate with colleagues to resolve a ticket faster. The Slack app for Konnect Insights simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.

Trustpilot

This integration allows you to create Konnect Insights tickets out of reviews your customers leave on Trustpilot. Once the tickets are created an agent can directly reply to the review from Konnect Insights. The reply from your Konnect Insights agent is added as a reply to the review on Trustpilot. Any further reply from the reviewer is added as a reply in the Konnect Insights ticket. With Trustpilot integration you ensure that your team never misses a review or feedback from a customer.

Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Knowlarity

Knowlarity integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

AirCall

AirCall integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

Exotel

Exotel integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

MyOperator

MyOperator integration will enable the agents to resolve tickets much faster by initiating calls with the requesters. Call sessions can be made from within a Konnect Insights ticket, providing instant remote support if the requester’s mobile number is available. Conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket. The audio file of the conversation will also be available against the ticket for better understanding of the resolution of the ticket. The incoming calls will be routed to the available online agents in the round robin fashion.

GoogleTranslate

Google Translate is a multilingual neural machine translation service developed by Google to translate text, documents and websites from one language into another. It offers a website interface, a mobile app for Android and iOS, and an API that helps developers build browser extensions and software applications.

Feebak

Feebak is a Voice of Customer solution specialized in offering post-interaction surveys. Feebak makes creating, managing, and monitoring after-interaction surveys with your favorite Call Centre Software easy.

Engati

Engati is a Customer Experience platform with 2 core offerings – chatbots and live chat. Engati allows you to build and deploy conversational automation and intelligence of varying complexities & scales with ease. With 150+ chatbot templates to help you get started, a best-in-class Conversation Flow builder, robust integration capabilities, and the ability to deploy the bot on Website, Facebook Messenger, WhatsApp, Instagram, or one of 15+ channels, Engati has made conversational automation easier than ever before.

Telephony

Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires.

Bitly

Bitly is a link management and shortener platform.

Reddit

Reddit, stylized as reddit, is a social news and entertainment website where registered users submit content in the form of links or text posts.

Freshchat

Freshchat is a cloud based messaging solution that allows you to effectively interact with your business users. It provides an efficient messaging service for lead generation, customer engagement, and customer support and thereby, makes your business competent.

Pure Engage

The PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation.

Freshsales Classic

Freshsales Classic is an online, cloud-based CRM with integrated phone and email, user behavior tracking, lead scoring and more.

LeadSquared

LeadSquared is a marketing automation and CRM solution that helps small to medium-sized businesses drive revenue by aligning their marketing and sales activities. Some key features include: Lead Capture Automation, Landing Pages, Email and Drip Campaigns, Lead & List Management, Tasks & Reminders, API & Connectors and Marketing, Sales and Revenue Analytics.

Inaipi

INAIPI is a multi-faceted user management platform designed to elevate the way you function on Cloud.

Google Meet

Google Meet is a video conferencing app. Using your browser, share your video, desktop, and presentations with teammates and customers.

DialogflowCX

A Dialogflow CX agent is a virtual agent that handles concurrent conversations with your end-users. It is a natural language understanding module that understands the nuances of human language. Dialogflow translates end-user text or audio during a conversation to structured data that your apps and services can understand. You design and build a Dialogflow agent to handle the types of conversations required for your system.

Microsoft Teams

The Microsoft Teams app for Konnect Insights gives you instant notifications on important ticket related events. It makes sure you always stay updated on the tickets assigned to you in Konnect Insights while you’re collaborating with your co-workers on Teams.

Yellow Whatsapp messenger

Provide a fully-automated sales & support to your customers with Yellow Messenger conversational AI WhatsApp chatbot. - Pre-Trained Chatbots - Deliver Personalised Chat - Get Started in 7 days

Yellow Bot

Combine the power of human + AI to deliver a truly exceptional experience

Money Fellows

MoneyFellows is a collaborative group lending and savings platform. It is a trusted and more convenient way of managing Money Circles online .

Webex

With the Webex integration you can send tickets from Konnect Insights to Webex users using automation or manually. Collaboration is a team effort, and your agents often need to coordinate with colleagues to resolve a ticket faster. Agents can host concurrent webex meetings and use audio, video, and screen sharing features for a better understanding of customers’ issue

MicrosoftTranslate

Translate text instantly or in batches across more than 100 languages, powered by the latest innovations in machine translation. Support a wide range of use cases, such as translation for call centers, multilingual conversational agents, or in-app communication.